Return & Refund Policy

Last Updated: January 11, 2024

At Akaltyn, customer satisfaction is a priority. We want every customer to feel confident when purchasing our apparel, including dresses, hooded sweaters, outerwear, and shirts. If for any reason you are not completely satisfied with your purchase, our return and refund policy is designed to provide a clear, fair, and convenient process.

This policy outlines how returns are handled, eligibility requirements, refund timelines, and the steps customers should follow to request a return or refund.

By placing an order with Akaltyn, customers agree to the terms described in this Return & Refund Policy.

1. Return Window

Customers have 60 days from the date of delivery to request a return.

This return window allows sufficient time for customers to inspect their items and determine whether they wish to keep or return them.

Return Timeline Overview

If more than 60 days have passed since the delivery date, the order may no longer be eligible for return.

2. Eligibility for Returns

To qualify for a return, items must meet certain conditions to ensure they can be processed and handled properly.

Eligible items should meet the following requirements:

• The item must be within the 60-day return period
• The item must be in unused condition
• The item must be unwashed and unworn
• The item should be returned with original tags and packaging
• The item must not show signs of damage caused by improper use

We reserve the right to decline returns that do not meet these criteria.

3. Non-Returnable Items

While most apparel items sold by Akaltyn are eligible for return, certain items may not qualify for return under specific circumstances.

Examples include:

• Items returned beyond the 60-day return period
• Products that have been worn, washed, or altered
• Items returned without original packaging or tags
• Products damaged due to misuse or improper care

If a return does not meet eligibility requirements, the return request may be declined.

4. Return Process

Returning an item to Akaltyn is designed to be simple and straightforward.

Customers can follow the steps below to initiate a return.

Step 1 – Contact Customer Support

Send an email to support@akaltyn.com with the following information:

• Order number
• Name used for the order
• Description of the item(s) being returned
• Reason for the return (optional but helpful)

Our support team will review the request and provide return instructions.

Step 2 – Receive Return Instructions

Once the request is approved, customers will receive detailed instructions on how to proceed with the return.

This may include:

• The return shipping address
• Packaging instructions
• Additional information required for processing

Step 3 – Package the Item

Customers should securely package the item to prevent damage during transit.

Please ensure that:

• Items are folded and protected
• Original tags remain attached
• Packaging is secure

Step 4 – Send the Return

Ship the package according to the instructions provided by the support team.

Once the returned item is received and inspected, the refund process will begin.

5. Return Fees

Akaltyn offers a no-fee return policy.

Customers will not be charged any return handling or restocking fees.

Our goal is to make the return experience simple and transparent.

6. Refund Processing

After a returned item arrives at our facility, it will go through a verification and inspection process.

Once the return has been approved, the refund will be issued.

Refund Timeline

Refunds are typically processed within 12 business days from the date the return is approved.

Customers will receive an email confirmation once the refund has been issued.

7. Refund Method

Refunds are issued using the original payment method used at checkout.

Examples include:

• Credit card
• Debit card
• Other approved payment methods used during purchase

Depending on the financial institution or payment provider, it may take additional time for the refund to appear on the customer's account statement.

8. Damaged or Defective Items

If an item arrives damaged or defective, customers should contact Akaltyn support as soon as possible.

Please include the following information:

• Order number
• Description of the issue
• Clear photographs of the item and packaging

Once verified, our support team will work quickly to resolve the issue.

Possible solutions may include:

• Replacement of the item
• Refund of the purchase
• Alternative resolution depending on availability

9. Incorrect Items

In rare cases where a customer receives an incorrect product, we ask that they contact our support team promptly.

Include:

• Order number
• Photos of the received item
• Description of the issue

Once the issue is confirmed, we will arrange a suitable resolution.

10. Exchange Policy

At this time, Akaltyn does not process direct product exchanges through an automated system.

If a customer wishes to exchange an item for a different size, style, or product, the recommended process is:

1. Request a return for the original item
2. Place a new order for the desired product

This process helps ensure faster processing and availability of the desired item.

11. Late or Missing Refunds

If a refund confirmation email has been received but the funds have not appeared in the customer's account, we recommend the following steps:

1. Check the payment account again
2. Contact the bank or credit card provider
3. Allow additional processing time for the financial institution

If the refund still cannot be located, customers are encouraged to contact our support team for assistance.

12. Support and Assistance

Akaltyn's customer support team is available to assist with any return or refund questions.

Customer Support Hours

Contact Information

Email: support@akaltyn.com

Our support team can help with:

• Return requests
• Refund status updates
• Product concerns
• Order assistance

We strive to respond to inquiries as quickly as possible during our support hours.

13. Policy Updates

Akaltyn reserves the right to modify or update this Return & Refund Policy when necessary.

Changes may occur due to operational updates, service improvements, or adjustments to our return procedures.

The most current version of this policy will always be available on our website.

Customers are encouraged to review this page periodically to remain informed about our return guidelines.

14. Policy Summary

At Akaltyn, we believe online shopping should be both enjoyable and risk-free. Our 60-day return window and transparent refund process are designed to give customers confidence when purchasing our clothing collections. Whether you are shopping for stylish dresses, comfortable hooded sweaters, durable outerwear, or versatile shirts, we want every purchase to meet your expectations.