Return & Refund Policy

Last Updated: August 19, 2026

At Akaltyn, we want you to feel confident when shopping for cardigans, blouses, leg pants, denim jackets and other fashion products from our online store. If an item does not meet your expectations, we offer a straightforward return and refund process designed to make resolving an order issue as convenient as possible.

This Return & Refund Policy explains the conditions for returning eligible merchandise, the timeframe for requesting a return, how refunds are processed, and what customers can expect after an approved return is received.

Please review this policy before submitting a return request. By placing an order with Akaltyn, you acknowledge and agree to the terms described below.

1. Return Period

Akaltyn accepts eligible return requests within 60 days of the date the order was delivered.

Customers who wish to return an eligible item should contact our customer support team within this 60-day return period.

The 60-day period begins on the date the carrier records the order as delivered.

2. Return Eligibility

To qualify for a return, merchandise should be returned in an appropriate condition so that it can be inspected and processed.

Generally, returned items should be:

• Unworn and unused
• In original or appropriate packaging when reasonably available
• Free from stains, makeup marks, odors, excessive wear, or damage
• Complete with original tags or labels when applicable
• Suitable for resale
• Accompanied by sufficient order information to identify the purchase

For clothing items such as cardigans, blouses, and leg pants, denim jackets customers should take reasonable care when trying on merchandise. Items should be returned in substantially the same condition in which they were received.

We recommend trying on clothing indoors and keeping the original packaging until you have decided whether to keep the item.

Akaltyn reserves the right to review the condition of returned merchandise before approving a refund.

3. Items That May Not Qualify for Return

Certain merchandise may not be eligible for return when the condition of the product has been substantially changed after delivery.

A return may be refused or adjusted if an item has:

• Been worn extensively
• Been washed or laundered
• Been altered, tailored, or modified
• Been damaged after delivery
• Significant stains, makeup, perfume, smoke, or other odors
• Missing product components
• Damage caused by improper care
• Damage caused by misuse or normal wear after use

If an item arrives damaged or defective, please contact Akaltyn as soon as possible rather than continuing to use or wash the item.

4. No Return Fees

Akaltyn does not charge a return processing fee or restocking fee for approved returns.

There are no additional fees deducted from an approved refund solely for processing the return.

If a particular return requires special shipping arrangements, our support team will explain the applicable process before proceeding.

5. How to Request a Return

To request a return, contact Akaltyn Customer Support at:

Email: support@akaltyn.com

Please include the following information in your request:

1. Your order number
2. The name used when placing the order
3. The item or items you want to return
4. The reason for the return
5. A brief description of the issue, if applicable
6. Photos when the item is damaged, defective, incorrect, or materially different from what was ordered

Providing complete information helps our team review the request efficiently.

Return requests should be submitted within 60 days of delivery.

Do not send merchandise to the business address shown on this policy unless Akaltyn Customer Support specifically instructs you to do so. A return address or return instructions may be provided after the request has been reviewed.

6. Return Authorization and Instructions

After receiving your return request, Akaltyn will review the order and determine whether the merchandise is eligible for return.

If the return is approved, our support team will provide the appropriate return instructions.

Customers should follow the provided instructions carefully and use suitable packaging to protect the merchandise during transportation.

Sending a package to an address other than the return address provided by Akaltyn may delay the return process.

Please retain your shipping receipt or tracking information until the return has been received and processed.

7. Return Shipping

Return shipping arrangements may depend on the reason for the return.

If you are returning an item because it arrived damaged, defective, incorrect, or materially different from the item ordered, please contact support@akaltyn.com before sending the item back so that our team can review the situation and provide appropriate instructions.

For other eligible returns, our customer support team will explain the applicable return shipping procedure when the return is approved.

Akaltyn does not charge a return processing fee or restocking fee.

8. Damaged or Defective Items

We want every order to arrive in satisfactory condition. If your merchandise arrives damaged or appears to have a manufacturing defect, please contact us as soon as reasonably possible.

Email support@akaltyn.com and provide:

• Order number
• Name associated with the order
• Description of the damage or defect
• Clear photographs showing the issue
• Photographs of the packaging when relevant

Please do not wash, alter, repair, or continue using a damaged or defective item before contacting us, as this may make it more difficult to determine the original condition of the merchandise.

After reviewing the information, Akaltyn may provide return instructions and an appropriate resolution based on the circumstances.

9. Incorrect Item Received

If you receive an item that does not match your order, please contact Akaltyn at support@akaltyn.com.

Please provide your order number and photographs of the item received, including identifying information such as the product tag or packaging when available.

Do not return an incorrect item until our customer support team provides instructions.

After reviewing the order, we will provide the appropriate next steps for resolving the issue.

10. Refund Policy

Once an approved return has been received by Akaltyn and the returned merchandise has been inspected, the refund will be processed within 12 days.

The refund will generally be issued to the original payment method used to place the order.

Akaltyn does not charge a refund processing fee.

11. When the Refund Will Appear

Akaltyn processes approved refunds within 12 days after the returned merchandise has been received and approved.

Once Akaltyn submits the refund, the time required for the funds to appear in your account may depend on your bank, credit card issuer, payment provider, or other financial institution.

Therefore, the date the refund is processed by Akaltyn and the date the refund becomes visible in your account may not be the same.

If Akaltyn confirms that a refund has been issued but the funds have not yet appeared after the applicable processing period of your payment provider, please contact your bank or payment provider first. You may also contact us at support@akaltyn.com if additional assistance is needed.

12. Refund Calculation

For an approved return, Akaltyn will review the applicable order details and determine the refundable amount.

No return processing fee, restocking fee, or refund processing fee will be deducted.

If an order contains multiple products, the refund will be calculated based on the items approved for return.

Any applicable taxes associated with an approved refundable item will be handled according to the applicable order and tax requirements.

13. Exchanges

If you would like a different size, color, style, or product, please contact Akaltyn Customer Support at support@akaltyn.com.

Exchange availability may depend on current inventory.

If the requested replacement item is unavailable, Akaltyn may provide another available resolution, such as a refund for the eligible returned item.

Customers should contact us before sending an item back if they specifically want an exchange rather than a refund.

14. Order Cancellations

If you need to cancel an order, contact support@akaltyn.com as soon as possible after placing the order.

Because orders may enter processing quickly, cancellation cannot be guaranteed once an order has been processed or shipped.

If the order has already shipped, the standard return procedure may apply instead.

15. Returns After the 60-Day Period

Return requests must generally be submitted within 60 days from the date the order was delivered.

Requests submitted after the 60-day return period may not qualify for a standard return or refund.

If you experience an unusual problem with an order after the return period has expired, you may still contact support@akaltyn.com so our customer support team can review the circumstances.

16. Returned Merchandise Inspection

When a returned package arrives, Akaltyn may inspect the merchandise to confirm that it meets the applicable return requirements.

The inspection may consider:

• Product condition
• Signs of wear or use
• Damage
• Cleanliness
• Original tags or labels when applicable
• Product completeness
• Whether the returned item matches the order

A refund is processed after an approved return has been received and reviewed.

If the returned merchandise does not meet the return requirements, Akaltyn may contact the customer regarding the available options.

17. Return Tracking

Customers are encouraged to use a shipping service that provides tracking when returning merchandise.

Please retain the return shipment receipt and tracking number until Akaltyn confirms receipt of the package.

A return shipment may take time to reach our facility depending on the carrier and shipping service used.

Providing a tracking number to support@akaltyn.com can help our team identify the returned package and assist with the return process.

18. Packages Returned Without Authorization

Customers should contact Akaltyn before returning merchandise.

A package sent without prior return instructions may be delayed in processing, particularly if the package does not contain enough information to identify the original order.

To avoid unnecessary delays, please contact:

support@akaltyn.com

before sending a return.

19. Refunds for Multiple Items

If you return several items from the same order, each item may be reviewed separately.

Eligible items will be processed according to the same 60-day return period and applicable return requirements.

If only part of an order is returned, the refund will generally apply only to the approved returned merchandise and applicable refundable amounts.

The remaining items in the order will not be affected.

20. Customer Responsibilities

Customers can help ensure a smooth return and refund process by:

• Requesting a return within 60 days of delivery
• Providing the correct order number
• Giving accurate information about the reason for the return
• Keeping merchandise in appropriate condition
• Following Akaltyn's return instructions
• Packaging merchandise securely
• Retaining return tracking information
• Monitoring the return shipment until delivery
• Contacting support promptly if a problem occurs

21. Return & Refund Timeline

The complete standard process can be summarized as follows:

The timeline for the returned package to reach Akaltyn depends on the shipping method selected and carrier transit time.

22. Contact Akaltyn

If you have questions about a return, refund, damaged product, incorrect item, or exchange, our customer support team is available to help.

Akaltyn

Email: support@akaltyn.com
Customer Support Hours: 8:00 AM – 7:00 PM EST
Support Days: Monday – Saturday

Business Address:
8442 Noble Ave
North Hills, CA
United States

When contacting us about an existing order, please include your order number so we can assist you more efficiently.

23. Policy Updates

Akaltyn may update this Return & Refund Policy when necessary to reflect changes to our products, return procedures, refund processes, customer service practices, or applicable business requirements.

The latest version of this policy will be made available on the Akaltyn website.

The Last Updated date at the beginning of this page indicates when the policy was most recently revised.

24. Return & Refund Policy Summary

Akaltyn provides customers with a 60-day return period beginning on the date of delivery for eligible merchandise.

There are no return processing fees, restocking fees, or refund processing fees for approved returns.

Once an approved returned item has been received and reviewed, Akaltyn will process the applicable refund within 12 days. Refunds are generally issued to the original payment method.

Customers should contact support@akaltyn.com before returning merchandise so that our team can review the request and provide the appropriate return instructions.

Our goal is to provide a transparent and professional return experience while ensuring that customers have clear information about their available options.

Company: Akaltyn
Address: 8442 Noble Ave, North Hills, CA, United States
Email: support@akaltyn.com
Support Hours: 8:00 AM – 7:00 PM EST, Monday – Saturday