Cancel/ Change Order

Last Updated: January 11, 2024

At Akaltyn, we understand that customers may occasionally need to cancel or modify an order after it has been placed. Because we aim to process orders quickly and efficiently, there is a limited window during which changes or cancellations can be requested.

This Cancel or Change Order Policy explains how customers can request modifications, the conditions under which cancellations may be accepted, and what happens if an order has already been processed or shipped.

By placing an order through https://akaltyn.com/, customers agree to the terms described in this policy.

1. Order Processing Timeline

To ensure fast delivery, Akaltyn processes orders promptly after they are placed.

Because of this fast processing schedule, requests to cancel or modify orders must be submitted as quickly as possible after the order is placed.

2. Canceling an Order

Customers may request to cancel an order before it has been processed or shipped.

Cancellation Eligibility

An order may be canceled if:

• The request is submitted before the order has been processed
• The order has not yet been shipped
• The cancellation request is received within a reasonable time after the order was placed

Once an order enters the fulfillment process or is transferred to a shipping carrier, cancellation may no longer be possible.

Cancellation Process

To request an order cancellation, customers should contact our support team and provide the following information:

• Order number
• Full name used during checkout
• Email address used for the purchase
• Request to cancel the order

Requests should be sent to:

support@akaltyn.com

Our team will review the request and confirm whether the cancellation can be completed.

Cancellation Confirmation

If the cancellation request is approved:

• The order will be stopped before shipment
• Payment will be refunded to the original payment method
• A confirmation email will be sent to the customer

Refund processing typically occurs within up to 12 business days depending on the payment provider.

3. Changing an Order

Customers may request modifications to their order if the request is submitted before processing begins.

Possible changes may include:

• Updating the shipping address
• Correcting contact information
• Adjusting product quantities
• Changing item size or style (if available)

Because orders are processed quickly, modification requests must be submitted promptly.

Change Request Process

To request an order change, please email our support team with the following details:

• Order number
• Description of the requested change
• Updated information (for example, the correct address or product size)

Requests should be sent to:

support@akaltyn.com

Our support team will review the request and determine whether the change can be applied before the order is processed.

4. Orders That Have Already Been Shipped

If an order has already been shipped, it can no longer be canceled or modified.

Once a package has been transferred to the shipping carrier (USPS, UPS, or FedEx), it enters the delivery process and cannot be changed by our fulfillment team.

Customers who no longer want the item after it has shipped may refer to our Return & Refund Policy.

Under our return policy:

• Customers have 60 days from delivery to request a return
• Approved refunds are processed within up to 12 business days
• No return or restocking fees apply

5. Address Changes After Shipment

Once an order has been shipped, Akaltyn cannot guarantee that shipping addresses can be updated.

Customers may attempt to contact the shipping carrier directly using the tracking number provided in the shipping confirmation email.

Address modification availability depends on the carrier’s policies and delivery stage.

6. Incorrect Order Information

Customers are encouraged to carefully review all order details before completing checkout.

Important information to verify includes:

• Shipping address
• Billing information
• Product size and selection
• Contact email and phone number

Providing accurate information helps avoid delays or complications with the order.

7. Failed Delivery or Returned Orders

If a shipment is returned to Akaltyn due to incorrect address information or failed delivery attempts, our support team will contact the customer.

Possible outcomes may include:

• Reshipping the order after confirming the correct address
• Processing a refund according to store policies

Additional shipping arrangements may be required depending on the situation.

8. Fraud Prevention and Order Verification

For security reasons, some orders may undergo additional verification before processing.

This may occur if:

• Payment verification is required
• Billing information cannot be confirmed
• The system detects unusual activity

In such cases, Akaltyn may contact the customer to confirm order details before proceeding with shipment.

If verification cannot be completed, the order may be canceled and refunded.

9. Processing Delays

Although orders are typically processed within one business day, certain situations may cause delays.

Examples include:

• High order volume during peak seasons
• Payment verification requirements
• Temporary logistics disruptions

If a processing delay occurs and the order has not yet been shipped, cancellation or modification requests may still be possible.

10. Customer Support

Customers who need to cancel or modify an order should contact Akaltyn support as soon as possible.

Support Availability

Our support team will review requests as quickly as possible during business hours.

11. Policy Updates

Akaltyn reserves the right to update or modify this Cancel or Change Order Policy when necessary.

Changes may be made to reflect operational improvements, service updates, or policy adjustments.

Any updates will be posted on this page, and the revised version will become effective immediately upon publication.

Customers are encouraged to review this page periodically to stay informed about the current policy.

12. Policy Summary

At Akaltyn, we aim to process and deliver orders efficiently while also providing flexibility whenever possible. If you need to cancel or modify an order, contacting our support team promptly will help ensure the best chance of accommodating your request.