Cancel/Change Order

Last Updated: August 19, 2026

At Akaltyn, we understand that customers may occasionally need to cancel an order or make a change after completing a purchase. Because orders can move into processing quickly, we provide the following policy to explain when an order can be canceled or modified and what happens once an order has been shipped.

This policy applies to orders placed through the Akaltyn online store, including purchases of cardigans, blouses, leg pants,denim jackets and other fashion apparel.

Please review this policy carefully before placing an order.

1. Our Order Change and Cancellation Policy

Akaltyn will make reasonable efforts to accommodate cancellation or change requests received promptly after an order is placed.

However, an order may enter processing shortly after purchase. Once an order has been processed, packed, or transferred to a shipping carrier, we may no longer be able to cancel or modify it.

For this reason, customers should contact us as soon as possible if they need to cancel or change an order.

Submitting a cancellation or change request does not guarantee that the request can be completed.

2. How Quickly Should I Contact Akaltyn?

If you need to cancel or modify an order, contact us immediately after placing the order.

The sooner we receive your request, the greater the possibility that the order can be stopped before processing or shipment.

Please email:

support@akaltyn.com

Use a clear subject such as:

Order Cancellation Request – [Order Number] or Order Change Request – [Order Number]

Our customer support team will review the status of your order and let you know whether the requested change can be completed.

3. Order Processing Schedule

Akaltyn's standard order handling time is 1 business day.

Orders are processed Monday through Friday, with an order cut-off time of 5:00 PM EST.

Because orders may be processed quickly, customers should not assume that an order can be canceled simply because it has been less than 24 hours since purchase.

4. Order Cancellation Before Processing

If your order has not yet entered processing, Akaltyn may be able to cancel it.

To request a cancellation, contact:

support@akaltyn.com

Please provide:

• Order number
• Customer name
• Email address used for the order
• Date the order was placed
• Reason for cancellation, if desired

Once we receive the request, we will check the current order status.

If the order can be canceled, the cancellation will be confirmed and any applicable refund will be processed.

5. Cancellation After Processing

Once an order has entered processing, Akaltyn may no longer be able to cancel it.

Processing may include:

• Confirming payment
• Reserving inventory
• Preparing products
• Picking merchandise
• Packing the order
• Creating shipping documentation
• Preparing the package for carrier collection

If the order has already reached one of these stages, cancellation may not be possible.

If cancellation is no longer possible, the customer may use the applicable Return & Refund Policy after the order is delivered, provided the merchandise qualifies for return.

6. Cancellation After Shipment

Once an order has been shipped and transferred to a carrier such as USPS, UPS, or FedEx, Akaltyn generally cannot cancel the shipment.

The package may continue through the carrier's delivery network even if the customer has requested cancellation.

If you no longer want an item after it has shipped, please receive the package and follow Akaltyn's applicable return procedure, unless our customer support team provides different instructions.

Eligible merchandise may be returned within 60 days of delivery, subject to the requirements in our Return & Refund Policy.

7. Changing an Order Before Processing

Customers may request certain order changes before processing begins.

Depending on availability and the status of the order, requested changes may include:

• Product
• Size
• Color
• Quantity
• Shipping address

Akaltyn will make reasonable efforts to accommodate a change request, but changes are not guaranteed.

For example, if a requested replacement size or color is no longer available, we may be unable to make the requested modification.

8. Changing Product Size or Color

If you selected the wrong size or color, contact us immediately at:

support@akaltyn.com

Please include:

• Order number
• Current item
• Requested size
• Requested color
• Customer name

We will check the order status and inventory.

If the order has not been processed and the requested product variation is available, we may be able to update the order.

If the order has already been processed or shipped, the requested change may not be possible. In that situation, the customer may need to use the applicable return process after delivery.

9. Changing Product Quantity

If you accidentally selected the wrong quantity, contact Akaltyn immediately.

A quantity change may be possible if the order has not entered processing.

If the requested quantity is increased, additional charges may apply to the order.

If the requested quantity is reduced before processing, Akaltyn may adjust the order total and applicable refund amount.

No change is guaranteed after processing has begun.

10. Changing the Shipping Address

Customers are responsible for providing a complete and accurate shipping address during checkout.

If you notice an address mistake, contact support@akaltyn.com immediately.

We may be able to update the shipping address if the order has not yet been processed or shipped.

Once the package has been transferred to USPS, UPS, or FedEx, Akaltyn may no longer be able to change the destination address.

Customers should not assume that contacting Akaltyn automatically changes the shipping address. Please wait for confirmation from our support team.

11. Incorrect Shipping Address Provided by Customer

If an order is shipped to an address incorrectly entered by the customer, Akaltyn may not be able to recover or redirect the package.

Examples include:

• Incorrect house number
• Incorrect street name
• Missing apartment number
• Incorrect ZIP code
• Old address
• Typographical error
• Incorrect recipient information

If you discover an error before shipment, contact us immediately.

If the package has already shipped, contact Akaltyn and provide the order and tracking information. We will review what assistance may be available.

Carrier fees or restrictions may apply to certain address-related services offered directly by the carrier.

12. Cancellation Fees

Akaltyn does not charge a cancellation fee when an order is successfully canceled.

If an order can no longer be canceled because it has already been processed or shipped, the customer may need to use the applicable return process instead.

The absence of a cancellation fee does not mean that every order can be canceled after processing.

13. Refund for a Successfully Canceled Order

If Akaltyn confirms that an order has been successfully canceled, the applicable amount will be refunded to the original payment method where possible.

Akaltyn does not charge a refund processing fee.

The time required for the refunded funds to appear in your account may depend on your bank, card issuer, or payment provider.

14. Refund Timing for Canceled Orders

After a cancellation is successfully confirmed, Akaltyn will initiate the applicable refund.

The actual time for funds to become available in the customer's account may vary depending on the financial institution or payment provider.

If the refund has been confirmed by Akaltyn but is not yet visible in your account, please allow additional processing time according to your payment provider's procedures.

If you need assistance, contact:

support@akaltyn.com

15. Orders Already in Transit

Orders that have already entered the carrier's network cannot generally be canceled through Akaltyn.

Our standard shipping carriers include:

• USPS
• UPS
• FedEx

Once an order is in transit, tracking information should be used to monitor the shipment.

If the customer no longer wants the product, the applicable return procedure may be used after delivery, provided the item meets the return requirements.

Akaltyn's standard return period is 60 days from the date of delivery.

16. Return Instead of Cancellation

If an order cannot be canceled because it has already been processed or shipped, customers may be able to return the merchandise after delivery.

Akaltyn's Return & Refund Policy provides:

The merchandise must satisfy the applicable return requirements.

Customers should contact support@akaltyn.com before sending a return so that the appropriate instructions can be provided.

17. Orders That Cannot Be Changed

An order may no longer be changeable when:

• It has been processed
• Merchandise has been packed
• A shipping label has been created as part of fulfillment
• The package has been transferred to a carrier
• The package is already in transit
• The requested replacement product is unavailable
• A requested address change cannot be completed by the carrier

In these situations, Akaltyn will explain the available options based on the current order status.

18. Out-of-Stock Products

If a product or requested variation becomes unavailable before fulfillment, Akaltyn may contact the customer regarding the order.

Depending on the circumstances, available options may include:

• Selecting an available alternative
• Waiting for availability, where applicable
• Canceling the affected item
• Receiving an applicable refund

Akaltyn does not guarantee that a specific product, color, or size will remain available after an order has been submitted.

19. Duplicate Orders

If you accidentally place the same order more than once, contact support@akaltyn.com immediately.

Please provide all relevant order numbers.

If one or more duplicate orders have not entered processing, Akaltyn may be able to cancel them.

If duplicate orders have already been shipped, the applicable return procedure may apply after delivery.

20. Contact Information for Order Changes

For the fastest possible assistance, contact Akaltyn immediately after discovering that an order needs to be canceled or changed.

Akaltyn Customer Support

Email: support@akaltyn.com

Support Hours:
8:00 AM – 7:00 PM EST
Monday – Saturday

Business Address:
8442 Noble Ave
North Hills, CA
United States

When contacting us, please include your order number and clearly state what you want changed or canceled.

21. What to Include in Your Request

A complete request should contain:

Providing complete information allows our support team to locate the order and determine whether the requested change is still possible.

22. No Guarantee of Cancellation or Change

Submitting a request does not mean that the order has been canceled or changed.

The order remains active until Akaltyn confirms that the requested action has been successfully completed.

Customers should wait for confirmation before assuming:

• An order has been canceled
• A product has been changed
• A size or color has been updated
• A shipping address has been modified
• A quantity has been changed

If the requested action cannot be completed, Akaltyn will inform the customer when possible.

23. Order Status and Carrier Tracking

Once an order has shipped, customers may receive tracking information through their shipping confirmation.

Akaltyn uses:

USPS, UPS, and FedEx

for applicable shipments.

Tracking may show statuses such as:

• Label created
• Shipment accepted
• In transit
• Arrived at facility
• Out for delivery
• Delivered
• Delivery exception

Carrier tracking information may not update immediately after shipment. Customers should allow reasonable time for carrier scanning and processing.

24. Cancellation and Change Timeline

The following table provides a simple overview of how order changes generally work:

The actual availability of a cancellation or modification depends on the order's status when Akaltyn receives the request.

25. Policy and Other Akaltyn Policies

This Cancel / Change Order Policy should be read together with Akaltyn's other applicable policies, including:

• Shipping Policy
• Return & Refund Policy
• Privacy Policy
• Terms of Service

These policies provide additional information regarding order processing, delivery, returns, refunds, customer information, and website use.

26. Policy Updates

Akaltyn may update this Cancel / Change Order Policy when necessary to reflect changes in our order processing procedures, fulfillment operations, customer service practices, shipping services, or applicable requirements.

The current version will be published on the Akaltyn website with an updated Last Updated date.

Customers should review the current policy before placing an order.

27. Cancel / Change Order Summary

Akaltyn understands that order changes sometimes need to be made quickly. Our team will make reasonable efforts to assist when a request is received before the order enters processing.

The most important points are:

• Contact Akaltyn as soon as possible after placing your order.
• Standard order handling time is 1 business day.
• Orders are processed Monday through Friday.
• The daily order cut-off time is 5:00 PM EST.
• Cancellations and changes are not guaranteed after processing begins.
• Orders that have already shipped generally cannot be canceled or changed.
• There is no cancellation fee for successfully canceled orders.
• If an order cannot be canceled after shipment, the 60-day return policy may apply after delivery.
• Approved returns have no return processing fee or restocking fee.
• Approved refunds are processed within 12 days after the returned item is received and approved.
• Shipping is provided through USPS, UPS, or FedEx.
• Customer support is available at support@akaltyn.com.

For any cancellation or order modification request, contact:

Company: Akaltyn
Email: support@akaltyn.com
Support Hours: 8:00 AM – 7:00 PM EST, Monday – Saturday
Address: 8442 Noble Ave, North Hills, CA, United States

Akaltyn will make reasonable efforts to respond to order change and cancellation requests and provide the best available solution based on the status of the order.